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Friday, May 6 • 3:00pm - 4:40pm
Growing Communication Skills with the Empathy Toy

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We all think we that we communicate clearly but many of us are routinely disappointed when misunderstanding becomes evident.

This session will let us explore how we create and resolve misunderstanding using the Empathy Toy - a simple yet remarkable experience that Time magazine says is "Shaping the future of classrooms"

Participants will leave the session with:
A clearer understanding of empathy and how it can serves us as product developers,
Insight into more effective communication practices that promote shared understanding
Awareness of patterns that get in the way of being understood

avatar for Andrew Annett

Andrew Annett

Lean/Agile Coach, Leaninntuit
Andrew is a coach and facilitator who is passionate about helping teams improve product delivery. He is focused on promoting shared understanding through better communication practices.He joined the agile community having survived a career of big-plan-up-front development and transformation programs in large financial institutions. Along the way he was distracted by involvement in startups and some unusual infrastructure projects and developing... Read More →
avatar for Susan Johnston

Susan Johnston

Coach and Trainer, It's Understood / Leanintuit
I help you talk so people listen, listen so people talk and change the world one conversation at a time. A professional coach and trainer, my specialty is interaction at work, particularly as it applies to workplace change. | | I enjoy helping technical people learn the skills of coaching and facilitation that will make them more effective at work. (My learning programs are accredited by ICAgile.) | | Based in Waterloo, Ontario, I'm... Read More →

Friday May 6, 2016 3:00pm - 4:40pm
Conference Room E Eagle Crest Conference Center & Resort